| Q |
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how do I place an order? |
| A |
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click on the "order now" button
on the page of the item you wish to order. after adding it
to your shopping bag, you will need to go through the checkout
process. once the information that we need is entered, you
will be forwarded to |
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to pay for your item(s), and you
will return to our site once your payment has been accepted. |
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| Q |
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can i combine my apparel order from your cafepress.com store with my
cards/invitations order? |
| A |
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no, cafepress is independent from
deb cards, etc. they make and sell products with our designs on them,
but at this time we do not stock those items. |
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| Q |
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can i use
the item for something other than what it is listed as? |
| A |
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yes, any item can be used for
any occasion with the customization of your text. the
category each item is listed in is for organizational purposes
only. |
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| Q |
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do you have a list of fonts
that i can choose from? |
| A |
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yes, there are samples of all
fonts available for each item on its page. the fonts listed
are the only ones that can be used. |
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| Q |
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can i choose my own wording
or do i need to use what is in the sample? |
| A |
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the wording on any item can be
customized to whatever you desire. |
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| Q |
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what kind of papers are your
items printed on? |
| A |
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cards, invitations and
announcements are printed on high quality white cardstock.
wedding program covers are printed on cardstock or a high quality
paper of your choice. labels are printed on white label
stock. |
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| Q |
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are envelopes included with
my purchase? |
| A |
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yes, pricing includes
coordinating envelopes when envelopes are stated as being
included. |
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| Q |
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are your cards &
invitations printed on a laser printer? |
| A |
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yes, all cards, invitations,
labels and gift tags are printed on a laser printer. only
our art prints are printed on a high quality photo inkjet printer
using archival inks. |
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| Q |
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why do you ask for my
shipping information? |
| A |
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when paying with PayPal, you
have the ability to select from multiple shipping addresses on
your account, and your default address might not be where you want
us to ship to. we want to make sure that we are shipping to
the correct address. |
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| Q |
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will you send me a proof
before you print my order? |
| A |
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yes, that is why we ask for your
email address during checkout. we will send you the proof
within 24 hours of placing your order and will not print it until it meets your approval. |
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| Q |
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can i make changes once my
order is placed? |
| A |
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we will email you a proof, and
once received you can email us any changes needed. if there
are changes, you will be emailed additional proofs until we have
your final approval. once you give us your approval, no
further changes can be made. |
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| Q |
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how do i
approve my proof? |
| A |
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simply reply to our email
letting us know everything looks fine. |
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| Q |
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what are your shipping rates? |
| A |
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click here for shipping information |
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| Q |
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how long
does it take to process my order? |
| A |
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the entire process usually takes
about 2-4 business days. your proof is emailed to you within
24 hours of placing your order. once you approve it, we
print and glitter (if selected) your order within 2-3 days and immediately ship it upon
completion. most orders once proofs are approved take 1 day
to print. |
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